Family Service/Mental Health Lead

Company/Organization: RurAL CAP

Location: Anchorage

Application Dates: 12/13/2023 until filled


Job Description

JOB SUMMARY:   Responsible for ensuring all family service and mental health-related tasks for assigned Head Start programs serving children birth to 3 years of age are carried out. Design, implement, and monitor systems to ensure compliance with all related Head Start Performance Standards, the Child and Adult Care Food Program (CACFP), and other applicable federal and state regulations. Provide family service and mental health leadership, training, and technical assistance to staff and parents.



  • Coordinates with all components, and in conjunction with other Leads: writes, revises and implements coaching related policies, procedures and the related Family Service/Mental Health Manual in order to ensure effective quality service delivery in which Head Start Performance Standards and all other relevant federal and state regulations are met. 
  • Obtain and maintain acute knowledge of Head Start Performance Standards specifically those pertaining to the Family Service and Mental Health component areas.
  • Provides or arranges for requested or necessary Family Service or Mental Health related training and technical assistance to site staff and Head Start parents.
  • Establishes a supportive relationship with appropriate site staff that results in increased skills and outcomes for children and families
  • Advocates for responsive, timely, and effective quality services for children and their families.
  • Takes a proactive, solution oriented perspective to problem solve any challenges that may arise within the component team or at the site level.
  • Reviews reports and appropriate data to ensure both team and site goals are being met or progress is moving in a positive direction. 
  • Under the direction of the Regional Manager, works as a member of the regional team to directly support site staff in the provision of high quality, family-friendly and community/culturally appropriate Head Start services to children and families.
  • Assists staff with referrals to agencies, and monitors referrals to ensure children are assessed in a timely manner by appropriate providers.
  • Submits required reports and information necessary for monthly, quarterly and annual reports, and other reports as requested in a timely manner.
  • Actively participates in regular staff meetings, supervisory meetings and all required training.
  • Continually seeks out ways to further their own professional development in ways that will increase the quality services they are able to provide to sites.
  • Takes initiative to join workgroups and attend meetings with outside organizations that are working towards the same common goals.
  • When faced with challenges, seeks out guidance from policies and procedures, performance standards, and other resources such as ECLKC and My Peers.
  • Assists in preparing the budget and securing the resources and materials for all children and families to be successful.
  • Supports and encourages cultural diversity and values the diversity of all peoples.
  • Trains and supports sites staff in the completion of high quality family visits to the home of each family where the needs of the family are met in a strength based approach.
  • Partners with designated site staff to ensure that the needs of families are being met.  This may include resources and referrals to other agencies.
    Follow up on referrals to ensure the needs of each family were fully met.
  • Assists and supports site staff in encouraging family engagement and maintaining child attendance.
  • Maintains a local plan of effective quality family and mental health services to meet individual family needs.
  • Assist and supports site staff in holding parent training events and parenting courses that meet the Head Start Program Performance Standards requirements.
  • Works with Site Staff to ensure parents receive training in Parent Committee responsibilities, hold regular monthly meetings, and that the Regional
    Representative takes pertinent information to the regional meetings.
  • Establishes and maintains partnerships with applicable federal, state, regional and community resources to collaborate and advocate for responsive and effective services for children and families.  Develops Memorandums of Agreement as appropriate and ensure that Head Start’s responsibilities are met.
  • Participates in all appropriate training functions:  developing and leading workshops, presenting at conferences, etc.
  • Participates in the Health Services Advisory Committee, soliciting advice and advocating for effective quality services for children.
  • Ensures that all children are screened for mental health development. Assists staff with, and monitors mental health referrals to ensure children are assessed in a timely manner by appropriate providers.
  • Collaborates with mental health providers to write responsive, individual support plans for children with identified mental health concerns.
  • Arranges for professional mental health consultations for each site, through contracts and collaborations with behavioral health agencies. Ensures consultation is available for staff and parents, and training opportunities are provided for parents. Tracks all services provided, follows up on issues identified.
  • Supports site staff as an advisor for the Family Development Credential.  Communicates with supervisors to ensure site staff can successfully complete the course.


This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. or hours vary with location. Occasional evening and weekend work may be required as job duties demand.


Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected.


  • Must be at least 18 years of age.
  • Must pass state and federal background checks, including fingerprints.
  • BA degree in a field related to human/family services plus two (2) years’ experience; OR AA degree in a field related to human/family services plus three (3) years’ experience or five (5) years equivalent qualifying experience.
  • Responsible work ethic with reliable attendance.
  • Experience planning and administering program services for children and families; ability to work as a member of a team; assess the quality of services and develop program services.
  • Demonstrated effective oral, interpersonal and written communication skills including giving and receiving feedback on quality of services.
  • Knowledge of principles and processes for providing customer and personal services.
  • Must pursue an ongoing professional development plan including formal training certification or college degree as recommended by the program.
  • Knowledge of family development systems.
  • Must attend 15 hours of professional development training annually.
  • Proven ability and willingness to be self-directed in problem solving and decision-making and perform basic assignment with little or no direct supervision while also working effectively as a team member.
  • Demonstrated intermediate level of computer skills necessary in order to use and create documents and reports, spreadsheets, workshop materials and slide presentations, and to enter data into intricate database programs and proficient use of Microsoft Word, Excel, PowerPoint, Publisher, and Outlook.
  • Must keep all matters concerning participants in strictest confidence as required by HIPAA privacy and the 42 CFR, Part II confidentiality regulations.
  • Must provide a TB screening and basic physical exam within thirty (30) days of hire with follow-up every three (3) years at employee’s expense.
  • Must complete and maintain CPR and First Aid Training certification at employer’s expense.
  • Must be able to provide own transportation to meet work schedule requirements.


  • BA degree plus two (2) years professional work experience coordinating long-distance services to clients in rural settings.
  • Knowledge and experience in rural Alaskan lifestyles with strong competence in multi-cultural environments.
  • Familiarity with Child Plus software.
  • Experience in providing adult training.
  • Knowledge and experience with Head Start.

RurAL CAP is an Equal Opportunity Employer and abides by the federal, state and local laws and regulations. These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex (including pregnancy, gender identity and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. As an Equal Opportunity Employer, we are subject to certain federal recordkeeping/reporting requirements. In order to comply, we will request information from you regarding ethnicity, race, veteran status, and disability status. Agreeing or refusing to provide this information is completely voluntary, will not adversely impact your possible employment, and will only be considered as part of your application upon your request in compliance with our Affirmative Action Plan.

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